Website privacy
How visits to vellorastudio.one and support correspondence are handled.
Who to contact
Vellora Studio One publishes desktop software. For this website and support correspondence, contact Manel Sort Gonzalez at support@vellorastudio.one. Effective 8 September 2026.
When you visit this website
The site is hosted by one.com. Your browser sends the connection information needed to deliver pages, including your IP address, requested URL, browser information and request time. Hosting systems may keep operational and security logs. This data is used to deliver and protect the website; it is not used here to build advertising profiles.
The pages do not add advertising trackers, analytics scripts, registration forms or embedded social-media or video widgets. App and policy searches run in your browser; search text is not sent to Vellora. Images and website scripts are served from this domain.
Cookies and local storage
The public pages do not set advertising or analytics cookies and do not use browser storage for visitor profiles. Your browser may cache page resources. External stores, email services and other websites have their own cookie and privacy practices when you follow their links.
When you contact support
We receive your email address and whatever you choose to send, such as an app name, version, error message or screenshot. We use it to respond, troubleshoot and keep the context of your request. Our domain email is hosted by one.com. Please minimise personal information and do not send passwords, API keys, payment card details, private recordings or original financial or medical documents.
Correspondence is retained for as long as needed to handle the request and related follow-up or to meet applicable obligations. Ask us to access, correct or delete your correspondence. Some information may need to be retained for legal obligations or a dispute; we will explain any such limit when responding.
Your choices
You can contact support to request access, correction, deletion or restriction of your personal information, or object to processing where applicable. If you consented to an optional use, you may withdraw that consent. For personal information protected by data protection law, you may also complain to the relevant supervisory authority. We may ask for proportionate information to verify that a request concerns your own data.
Operational security and responding to enquiries support the legitimate interests of running a secure website and helping customers; handling a purchase-related enquiry may also be necessary to provide support for your product. App files processed locally are covered by the individual app policies.
Other services and changes
Following a Microsoft Store, Apple or Steam link takes you to that service. Store account, payment, installation and platform diagnostics data are governed by the store’s own notices. See one.com’s privacy policy for its hosting and email services. Changes to this notice will be dated on this page.